Creating a Solution to a Nationwide Medical Problem
Company
VendRX
Industry
MedTech
Duration
3 week Sprint
Date
February 2021
Overview
RouteMyRx is the be-all end-all hub for obtaining prescriptions, presenting patients clear options for picking up or ordering prescription deliveries within a matter of seconds. For 3 weeks of the beginning of 2021, I had the pleasure of working on an interesting usability-centered product idea for and with VendRx, primarily a prescription vending company now looking to expand their services.
To have more informative conversations with stakeholders, I created user flows and low fidelity mockups and iterated based on the outcomes of those meetings.
Communication 💬
To have more informative conversations with stakeholders, I created user flows and low fidelity mockups and iterated based on the outcomes of those meetings.
Data Ingestion 💻
The table aggregates user and auto-generated accounts needing risk engineering attention. Additionally, users can search the dashboard table to access historical data to reference.
Documentation 📄
All working notes and referrals are stored in the table and in each individual account’s details and notes.
Usability and Interactions
During the developing phase of my design process, I iterated on different visual treatments for the best usability.
Selecting the right questions
During discovery, I found that risk engineering may ask questions that may result in different answer types (yes/no vs. yes/no/other). A way to visually differentiate between same question/different answer selection choices became apparent.
Managing Templates
The user can quickly see the most relevant information about a template to select the correct one. This design was the final iteration after a result of scoping down engineering effort and usability testing with the user.
Detailed Interactions
If the user is starting from a blank slate, loading a template would be the most usable button. When either a template is loaded or the user has manually added a set of questions, saving the form as a template would be the most usable button.
Final Solution & Thoughts
The final designs include the end-to-end lifecycle of an account in a risk engineer’s hands. This flow includes reviewing notes by other internal parties (like underwriting or sales), creating a new item in the table, loading and saving templates, and completing interviews.
Next Steps & Learnings
The screens above were handed off to engineering for implementation. After conducting follow-up interviews, I found that the workflow was a success with users and was integral to improving productivity and reducing bottlenecks.
Redesigns wouldn’t be required for the foreseeable future, but future iterations are needed for creating an AI-driven workflow with auto-generated items with critical vulnerabilities needing immediate attention, or even an auto-generated template, given account parameters.
Throughout this process, I worked closely with product and engineering which helped greatly in driving usability and feasible design. Additionally, speaking with members of c-suite and understanding the business goals of this project improved my prioritization and design thinking.
